GDPR Privacy Policy

Valdemirs takes its obligations concerning data protection seriously. We are providing this notice so you have information about how we collect and process your personal data. We ask you to please read this Privacy Notice as it has important information you need to know.

What information do we collect and process?

In order for us to provide services it is necessary to receive from your insurer, fleet manager, company, or from you necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

    •    Your full name and contact information (address, town, postcode, email and phone number)

    •    Your credit card details and/or bank account details (if paying by cheque or bank transfer)

    •    Your purchase details (including time, date and cost, and VAT status and insurance excess)

    •    Your insurance company (if our work is part of an insurance claim)

    •    Your vehicle information (make, model, registration number)

    •    Your proof of identity (valid driving licence and/or passport)

    •    Your image on security CCTV around our site

    •    Your work address and contact information

    •    Your calls and correspondence with us

    •    Your feedback

Personal data will be collected from you or passed to us by your insurance company/fleet manager/vehicle recovery agent. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check speeding offences for use of hire vehicles).

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.

Why do we need your personal data?

Valdemirs processes personal data about you for a number of purposes, including:

    •    To organise specialist services with contracted third parties

    •    To allow follow up contact and check that a satisfactory service was provided

    •    For internal record keeping (to be able to respond to customer enquiry and invoicing)

    •    For number plate recognition as part of our customer service and site security

    •    To process payments by credit/debit card or bank account details

    •    To remind or update you of progress or completion date

    •    To provide our services to you as requested or agreed

    •    To help us improve the services we offer

Last updated 03/06/2018